Christopher Ranglas

UCEN - SB Mission Room
Wed, Jul 17 3:00pm - 3:45pm

UCXX IT PPMO struggled to keep up with demand for new JIRA projects and Confluence spaces. Result was frustrated teams and Cloud instances popping up around campus.

UCXX and IBM have teamed up to see how using Smart Chat technology and Robotic Process Automation (RPA) can make the experience of requesting new Jira Project and Confluence Spaces go from "Why is it taking so long to get my stuff created" to "Are you serious, that is wicked cool, how did you do that?"

As a recovering Business Process Analyst that has been deflated in the past from seeing Future State processes take forever to materialize, I jumped at the idea of augmenting our small PPMO team with virtual members (aka a bots) to take care of the approved projects that needed to be setup in Jira and Confluence.

See how we are trying to use AI and Robots to scale and meet demand.

Session Skill Level

Session Track
Planning and Managing IT Investments