Providing Marvel-ous Customer Support with Limited Resources

Anna Gazdowicz

MCC - Lounge
Wed, Jul 17 4:00pm - 4:45pm

Customer experience matters if a product or service is going to succeed -- and even with limited resources, customer success and empowerment is entirely achievable. At this session, learn how the Web Platform Services team at Berkeley provides training, support, and tools to our users so that they can build highly effective (and accessible!) websites using the Open Berkeley platform.

Previous Knowledge
This session is intended for anyone working on a product or service with a customer base.

Software Installation Expectation
None

Session Skill Level
Beginner

Session Track
Innovating IT Solutions