Big Class, Big Wins! Using Instructor Journey Maps to Improve Large Courses

Seyon Wind
Judy Stern

MCC - GSA Lounge
Tue, Jul 16 4:30pm - 5:15pm

How can user experience (UX) techniques be applied to instructional technology services? We’ll describe a case study where we researched and analyzed the experience of instructors teaching large classes (i.e. those that impact the greatest number of students) to build a Journey Map, which in turn helped us identify opportunities to improve our suite of digital learning services.

Previous Knowledge
This session requires no previous knowledge and is accessible for those with some, little, or no exposure to user experience (UX) techniques.

Software Installation Expectation
Google Chrome web browser; Wi-Fi or LAN access. The presentation is on Google Slides.

Session Skill Level
Beginner

Session Track
Enabling Teaching and Learning